Thanks for participating in this important community program. We’ve developed resources to help support you and will continue to add additional materials as this program evolves. We are excited to get to know everyone and look forward to celebrating your dedication to your community and sharing best practices together at our quarterly lunch meetings.

2022 Quarterly Lunch Meetings:

Tuesday, March 3rd from 12:00pm to 1:30pm

Thursday, June 9th from 12:00pm to 1:30pm

Thursday, September 1st from 12:00pm to 1:30pm

Thursday, December 8th from 12:00pm to 1:30pm


Resource Page Index

*Please read the entire resource page before reviewing the Interview Script.

  • Volunteer Training & Support
  • Your Role in Context
  • Intake Teams & Schedule
  • SEtting up a Google Voice Account
  • Accessing the DBM Intake Email Account
  • DBM Tracking Spreadsheet & Intake Form
  • Conducting the Interview
  • Resources for the Client
  • Children with Disabilities
  • Suing the School District
  • Identity of Opposing Parties
  • What to Do After you Complete the Interview
  • Weekly Handoff
  • Position Replacement

VOLUNTEER TRAINING & SUPPORT

If you missed the initial volunteer training on January 6, 2022 or you’d like to review any portion of the training, you can access it here:

Training will be offered annually and will include education about available community resources, tips for working with families in crisis, information about David’s Law, to include the requirements in the Education Code for schools who are notified about bullying behavior, as well as the civil and criminal penalties for cyber-bullying.

SALSA will send emails with any program updates and will keep this site up-to-date with the most recent information, so please bookmark this page in your favorites bar.

We’ve included a brief overview of the laws that govern the issues that our clients most often run into. Please review it to familiarize yourself with the landscape before you dive into the process materials. Relevant Legislation Overview


YOUR ROLE IN CONTEXT

As an Intake Volunteer, you play a critical role in the DBM Project Process. We’ve created a graphic to show the steps in the process so you can visualize where you fit in.


INTAKE TEAMS AND SCHEDULE

On a busy week the program has gotten as many as 7 requests. On an average week the program gets 3 requests. The busiest times are associated with the school calendar with the most calls coming at the end of August, September, early October, January, early February, and around mid-March (Spring Break).

Based on observations during the first few weeks of operations, we are going to “team” each volunteer with another volunteer for this project. We hope that this will allow all volunteers to deal with any last minute schedule changes or “busy” weeks with less disruption to your personal obligations.

The 2022 Schedule is here and will be updated to reflect any changes necessitated by volunteer’s schedules (email Victoria with any changes so she can update the below list):

Start DateEnd DateVolunteer 1EmailVolunteer 2Email
02/05/2202/11/22Kathy Morgankathym818@gmail.com
02/12/2202/18/22Cassie McMillanCassiehager39@gmail.com
02/19/2202/25/22Barbie Celayabarbcelaya@att.net
02/26/2203/04/22Priscilla Nashpnash@grouplegalservices.org
03/05/2203/11/22Kristy RichieKRitchie@pmass.comJacqueline RangelJacquelinerangel01@gmail.com
03/12/2203/18/22Molly Bullismolly.bullis@gmail.comAdam Hebertahebert@lorr.com
03/19/2203/25/22Terry Grimmetttgrimmett@jeffersoncano.comEmily Emoryemilyemory@yahoo.com
03/26/2204/01/22Jeanne Berensonjberenson@wbhq.comHolly Burchhollysink@yahoo.com
04/02/2204/08/22Kathy Morgankathym818@gmail.com Sherry Mathewssmathews@jw.com
04/09/2204/15/22Cassie McMillanCassiehager39@gmail.com Faith Gingrichgingrichfa@zachrygroup.com
04/16/2204/22/22Barbie Celayabarbcelaya@att.net Stephanie Villarreal notarynewbraunfels@gmail.com
04/23/2204/29/22Priscilla Nashpnash@grouplegalservices.org Elaine Simons elaine@tessmerlawfirm.com
04/30/2205/06/22Kristy Richie KRitchie@pmass.com Jacqueline Rangel Jacquelinerangel01@gmail.com
05/07/2205/13/22Molly Bullis molly.bullis@gmail.com Adam Hebert ahebert@lorr.com
05/14/2205/20/22Emily Emoryemilyemory@yahoo.com Susan Wilensusan.wilen@gmail.com
05/21/2205/27/22Jeanne Berenson jberenson@wbhq.com Holly Burch hollysink@yahoo.com
05/28/2206/03/22Kathy Morgan kathym818@gmail.com Sherry Mathews smathews@jw.com
06/05/2206/10/22Megan Dawes Megan.Dawes@usaa.comFaith Gingrich gingrichfa@zachrygroup.com
06/11/2206/17/22Barbie Celaya barbcelaya@att.net Stephanie Villarreal notarynewbraunfels@gmail.com
06/18/2206/24/22Priscilla Nash pnash@grouplegalservices.org Elaine Simons elaine@tessmerlawfirm.com
06/25/2207/01/22Kristy Richie KRitchie@pmass.com Jacqueline Rangel Jacquelinerangel01@gmail.com
07/02/2207/08/22Molly Bullis molly.bullis@gmail.com Adam Hebert ahebert@lorr.com
07/09/2207/15/22Emily Emory emilyemory@yahoo.com Dalila AGiza dagiza@dadocservice.com
07/16/2207/22/22Jeanne Berenson jberenson@wbhq.com Holly Burch hollysink@yahoo.com
07/23/2207/29/22Kathy Morgan kathym818@gmail.com Sherry Mathews smathews@jw.com
07/30/2208/05/22Megan Dawes Megan.Dawes@usaa.com Faith Gingrich gingrichfa@zachrygroup.com
08/06/2208/12/22Barbie Celaya barbcelaya@att.net Sofia Luna sofiailuna@yahoo.com
08/13/2208/19/22Priscilla Nash pnash@grouplegalservices.org Elaine Simons elaine@tessmerlawfirm.com
08/20/2208/26/22Kristy Richie KRitchie@pmass.com Jacqueline Rangel Jacquelinerangel01@gmail.com
08/27/2209/02/22Molly Bullis molly.bullis@gmail.com Adam Hebert ahebert@lorr.com
09/03/2209/09/22Margarita Liendo mliendo71@gmail.comCourtney Maciascourtney.thompson7@icloud.com
09/10/2209/16/22Jeanne Berenson jberenson@wbhq.com Holly Burch hollysink@yahoo.com
09/17/2209/23/22Kathy Morgan kathym818@gmail.com Chloe Curtis chloeacurtis1@gmail.com
09/24/2209/30/22Megan Dawes Megan.Dawes@usaa.com Faith Gingrich gingrichfa@zachrygroup.com
10/01/2210/07/22Barbie Celaya barbcelaya@att.net Sofia Luna sofiailuna@yahoo.com
10/08/2210/14/22Priscilla Nash pnash@grouplegalservices.org Elaine Simons elaine@tessmerlawfirm.com
10/15/2210/21/22Kristy Richie KRitchie@pmass.com VACANT
10/22/2210/28/22Molly Bullis molly.bullis@gmail.com Adam Hebert ahebert@lorr.com
10/29/2211/04/22Margarita Liendo mliendo71@gmail.comCourtney Maciascourtney.thompson7@icloud.com
11/05/2211/11/22Jeanne Berenson jberenson@wbhq.com Holly Burch hollysink@yahoo.com
11/12/2211/18/22Kathy Morgan kathym818@gmail.com Chloe Curtis chloeacurtis1@gmail.com
11/19/2211/25/22Megan Dawes Megan.Dawes@usaa.com Faith Gingrich gingrichfa@zachrygroup.com
11/26/2212/02/22Barbie Celaya barbcelaya@att.net Sofia Luna sofiailuna@yahoo.com
12/03/2212/09/22Priscilla Nash pnash@grouplegalservices.org Elaine Simons elaine@tessmerlawfirm.com
12/10/2212/16/22Kristy Richie KRitchie@pmass.com VACANT
12/17/2212/23/22Molly Bullis molly.bullis@gmail.com Adam Hebert ahebert@lorr.com
12/24/2212/30/22VACANT VACANT

SETTING UP A GOOGLE VOICE ACCOUNT

We recommend that all volunteers utilize a Google Voice number to place and receive phone calls with clients. We’ve included a detailed overview of how to set up a Google Voice number here. When a client calls the Google Voice number, they will be required to leave their name, which will allow you to determine whether to answer the call based on your current availability.


ACCESSING THE DBM INTAKE EMAIL ACCOUNT

All client emails are directed to a shared Outlook account. We recommend that you create an Incognito window in your web browser to access the DBM Outlook account. The easiest way to open an Incognito window is with the keyboard shortcut combination Ctrl-Shift-N (Windows) or Command-Shift-N (macOS). Another way is to click on the menu on the upper right – it’s the three vertical dots – and select New Incognito Window from the list.

Once you’ve pulled up the Incognito window, you can access Outlook here: https://outlook.office.com/mail/

Once you’ve accessed Outlook, please enter the below username and password.

Username: DBMintake@sa-lsa.org

Password: salsaDBM2022!


DBM INTAKE TRACKING SPREADSHEET AND INTAKE FORM

In order to make sure all client intakes are being followed up on, we have created a Client Tracking Spreadsheet.

Please be sure to input information on spreadsheet (1) when an intake is received, (2) when you follow up with the client, and (3) when you submit the intake closure form.


CONDUCTING THE INTERVIEW

Please utilize the Intake Script to guide your discussions with the potential clients. You should stick to the script as much as possible so that you don’t miss any pertinent resources that may be available to the client.

Please review this script in depth prior to your first interview so that you are familiar with the likely topics you’ll be addressing.

Before you complete your first interview, please schedule a time for a mock interview with Maurine Molak (mmolak@outlook.com). We know that this process can be intimidating the first few times, so please reach out with any questions or concerns as you become comfortable with the resources available to you.


RESOURCES FOR THE CLIENT

There are few documents that are on the David’s Legacy Foundation website that are referenced in the Intake Script. They are included below for your use during your interviews. Feel free to email them to download them and email them to the client if it is easier for the client to receive over email.

David’s Law One Pager

Bullying Checklist

Advocate for Your Child Chart


CHILDREN WITH DISABILITIES

Sometimes a potential client with a disabled child may have a separate and distinct legal issue that is related to the child’s disability (school isn’t following the Individualized Education Plan (IEP), complying with ADA requirements, etc.). The potential client may need assistance from an attorney who specializes in disability law. SALSA’s partner, Disability Rights TX, is happy to work with us to take referrals in these types of cases. If you speak with a potential client in this situation, please email Cicely Reid (creid@disabilityrightstx.org), stating that you are a volunteer with SALSA who is making this referral from the Don’t Bully Me Project. Please provide the applicant’s name and contact information so that Ms. Reid can reach out to the applicant to walk them through DRTx’s intake process. If there is no other issue that SALSA can help this applicant with, you are welcome to close that applicant’s file by noting that you’ve made a referral to DRTx using the Intake Closure Form (linked below).


SUING THE SCHOOL DISTRICT

The DBM Project does not sue school districts because David’s Legacy Foundation is committed to working alongside schools to create safer environments for Texas children, however, if the client is interested in pursuing a claim against the school you may refer them to Texas Civil Rights Project and direct them to fill out the Civil Rights Intake Form.


ANONYMOUS REPORTING

There may be times when the applicant does not want to have their name linked to a report, but has concerns for their child’s safety if the incident is not reported. iWatchTexas is an anonymous community reporting system that is available to parents to report school safety issues.


IDENTITY OF OPPOSING PARTIES

If a caller would like to be referred to SALSA to be matched with a volunteer attorney to draft a cease and desist letter, please tell them that they must have (1) the child exhibiting the bullying behavior’s name and address, and (2) the names and address(es) for that child’s parents. If there is more than one child involved, then children and parents’ contact information. An attorney must have this information for a couple of reasons (1) to run a conflicts check, and (2) to know the appropriate place to send a cease and desist letter. It is the caller’s responsibility to provide that information. SALSA will not search for addresses. If the caller already has the contact information, it can be provided during intake and noted to SALSA staff upon referral of the case. If they do not have it, but plan to search, please make a note of that. You are also welcome to share with them the following search resources:

  1. The county appraisal district website in the county in which their school is located will allow searches of addresses or names (assuming the parent is a homeowner).
  2. If the caller knows the other parent’s name, they can do a driver’s license database name search (Publicdata.com) and look for those within the district boundary.  

Until contact information for the other parties are provided, SALSA will not be able to match a caller with a volunteer attorney.


WHAT TO DO AFTER YOU COMPLETE THE INTERVIEW

Client Does Not Want to Be Considered for Project Placement With an Attorney (at this time)

  1. After you complete your intake conversation and you determine that you are NOT going to make a referral for placement with an attorney at this time, please fill out the Intake Closure Form.
  2. Update the Client Tracking Spreadsheet.

Client Wants to Be Considered for Project Placement

  1. Ask if client can afford an attorney.
    • If client says they can afford an attorney,
    • (1) Advise them they can hire a private attorney (provide a referral to Lawyer Referral Service in the closest geographic area or provide a referral to the state referral service – see below) but include a disclaimer that many attorneys are unfamiliar with this area, so if they can find an attorney to assist, the attorney can reach out to SALSA for guidance or (2) the person may file pro se forms, which are available here: https://www.sa-lsa.org/all-bullying-set/
    • If client says they cannot afford an attorney or indicates that they are unsure whether they can, please complete the Legal Server income and asset check questions to see if they qualify for pro bono assistance. [Detailed information here: Online Intake Referral Overview]
      • If income-qualifying, notify potential client that their case will be reviewed, and they will be contacted by SALSA staff for an update on whether their case will be placed with a volunteer attorney.  
      • If not income-qualifying, provide other options: (1) Advise them they can hire a private attorney (provide a referral to Lawyer Referral Service in the closest geographic area or provide a referral to the state referral service – see below) but include a disclaimer that many attorneys are unfamiliar with this area, so if they can find an attorney to assist, the attorney can reach out to SALSA for guidance or (2) the person may file pro se forms, which are available here: https://www.sa-lsa.org/all-bullying-set/
  2. After you complete your intake conversation, please fill out the Intake Closure Form.
  3. Update the Client Tracking Spreadsheet.

WEEKLY HANDOFF

Your “team” is responsible for responding to all emails that come in from Saturday through Friday of your assigned week. On Friday, please coordinate with the volunteer team that is taking over from you (find latest information on calendar above) to do any necessary handoff of unresolved calls. If you have the time and interest in following through with any of the phone calls you are handling, feel free to do so. If you need to pass off any lingering issues to the next volunteer, please provide sufficient background so that they can properly assist.  

At the end of the week, please archive any email pertaining to closed cases in your team’s file folder in the Outlook Mailbox. This will allow the incoming team to know which emails they are responsible for responding to.


POSITION REPLACEMENT

If you decide that you no longer have the time to participate in this volunteer project, we ask that you help locate a replacement to take over from you. Please notify Victoria (VictoriaL@sa-lsa.org) if you need to make a substitution.

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